Cleaning reminders by text message or email
Quebec trade rule for dentists and clinics, applicable throughout the Centre-du-Québec region.
The rule
Under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP), a patient who bought a service from the clinic in the last two years has an existing business relationship with it (art. 10(10)a)): this is implied consent to remind them that a cleaning is due. Each commercial message identifies the clinic and offers a way to unsubscribe (art. 6(2)).
Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.
How Luna helps
- Appointments
- Reminders
- Phone
- Texts
Answers the clinic's phone and texts, books and confirms appointments, reminds patients and answers common questions. It never gives medical advice: it hands off to your team.
Luna in the cities of the Centre-du-Québec region
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Questions
Cleaning reminders by text message or email — what does it mean?
Under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP), a patient who bought a service from the clinic in the last two years has an existing business relationship with it (art. 10(10)a)): this is implied consent to remind them that a cleaning is due. Each commercial message identifies the clinic and offers a way to unsubscribe (art. 6(2)).
Does Luna apply this rule automatically?
Luna follows your templates and rules and shows you the result for approval. Never gives medical advice or a diagnosis.
Is this legal advice?
No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.
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