Cleaning reminders by text message or email
Quebec trade rule for dentists and clinics, applicable throughout the Montérégie region.
The rule
Under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP), a patient who bought a service from the clinic in the last two years has an existing business relationship with it (art. 10(10)a)): this is implied consent to remind them that a cleaning is due. Each commercial message identifies the clinic and offers a way to unsubscribe (art. 6(2)).
Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.
How Luna helps
- Appointments
- Reminders
- Phone
- Texts
Answers the clinic's phone and texts, books and confirms appointments, reminds patients and answers common questions. It never gives medical advice: it hands off to your team.
Luna in the cities of the Montérégie region
- Luna · Longueuil
- Luna · Saint-Jean-sur-Richelieu
- Luna · Brossard
- Luna · Granby
- Luna · Saint-Hyacinthe
- Luna · Chambly
- Luna · Salaberry-de-Valleyfield
- Luna · Vaudreuil-Dorion
- Luna · Châteauguay
- Luna · Candiac
- Luna · La Prairie
- Luna · Saint-Constant
- Luna · Sainte-Julie
- Luna · Boucherville
- Luna · Varennes
- Luna · Saint-Bruno-de-Montarville
- Luna · Beloeil
- Luna · Mont-Saint-Hilaire
- Luna · Saint-Lambert
- Luna · Sorel-Tracy
- Luna · Cowansville
- Luna · Bromont
- Luna · Farnham
- Luna · Saint-Rémi
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Questions
Cleaning reminders by text message or email — what does it mean?
Under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP), a patient who bought a service from the clinic in the last two years has an existing business relationship with it (art. 10(10)a)): this is implied consent to remind them that a cleaning is due. Each commercial message identifies the clinic and offers a way to unsubscribe (art. 6(2)).
Does Luna apply this rule automatically?
Luna follows your templates and rules and shows you the result for approval. Never gives medical advice or a diagnosis.
Is this legal advice?
No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.
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