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Trade rules · Dentists and clinics

Luna, Orvel AI agentCleaning reminders by text message or email

Quebec trade rule for dentists and clinics, applicable throughout Montreal.

The rule

Under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP), a patient who bought a service from the clinic in the last two years has an existing business relationship with it (art. 10(10)a)): this is implied consent to remind them that a cleaning is due. Each commercial message identifies the clinic and offers a way to unsubscribe (art. 6(2)).

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

How Luna helps

  • Appointments
  • Reminders
  • Phone
  • Texts

Answers the clinic's phone and texts, books and confirms appointments, reminds patients and answers common questions. It never gives medical advice: it hands off to your team.

Other trade rules followed by Luna

Luna in the cities of Montreal

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Questions

Cleaning reminders by text message or email — what does it mean?

Under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP), a patient who bought a service from the clinic in the last two years has an existing business relationship with it (art. 10(10)a)): this is implied consent to remind them that a cleaning is due. Each commercial message identifies the clinic and offers a way to unsubscribe (art. 6(2)).

Does Luna apply this rule automatically?

Luna follows your templates and rules and shows you the result for approval. Never gives medical advice or a diagnosis.

Is this legal advice?

No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.

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Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6