Trade rules · IT services

Neo, Orvel AI agentQuebec's Law 25

Quebec trade rule for IT services, applicable throughout the Bas-Saint-Laurent region.

The rule

the personal information you collect: In Quebec, the Act respecting the protection of personal information in the private sector (Loi sur la protection des renseignements personnels dans le secteur privé) applies to businesses that collect, use or communicate personal information, including that of your clients' contacts. Neo collects only what the request needs (name, contact details, company, need) and records everything in your CRM. Have your privacy policy, your retention periods and the consent displayed on your forms validated.

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

How Neo helps

  • Support request triage
  • Project quotes
  • Contract renewals
  • Hours and ticket tracking
  • Backup and update reminders

Sorts support requests and tickets, follows up on project quotes, reminds clients of recurring contract renewals, tracks hours and backups to check, and spots upsell opportunities, without ever touching your systems or your clients' systems.

Questions

Quebec's Law 25 — what does it mean?

the personal information you collect: In Quebec, the Act respecting the protection of personal information in the private sector (Loi sur la protection des renseignements personnels dans le secteur privé) applies to businesses that collect, use or communicate personal information, including that of your clients' contacts. Neo collects only what the request needs (name, contact details, company, need) and records everything in your CRM. Have your privacy policy, your retention periods and the consent displayed on your forms validated.

Does Neo apply this rule automatically?

Neo follows your templates and rules and shows you the result for approval. Never accesses your clients' systems, accounts or data.

Is this legal advice?

No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.

Take action

Let's talk for 15 minutes?

A Zenitech expert will call you back within 24 hours to see what Orvel can do in your day. No obligation.

Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6