Neo,
the AI agent for IT services.

Support request triage

Project quotes

Contract renewals

Hours and ticket tracking

Backup and update reminders

Quebec's Law 25

the personal information you collect: In Quebec, the Act respecting the protection of personal information in the private sector (Loi sur la protection des renseignements personnels dans le secteur privé) applies to businesses that collect, use or communicate personal information, including that of your clients' contacts. Neo collects only what the request needs (name, contact details, company, need) and records everything in your CRM. Have your privacy policy, your retention periods and the consent displayed on your forms validated.

Your clients' data stays with your clients

Neo has no access to the servers, accounts or data of your business's clients: it reads only what you put in your CRM and your ticketing system. Managed services contracts often include confidentiality and security clauses: your team and your legal advisor remain responsible for complying with them. Neo does not interpret them.

Confidentiality incident

a person, right away: Quebec law provides for obligations in the event of a confidentiality incident, including keeping a register. Neo never characterizes an incident: if he hears about one (a client believes they were hacked, data exposed), he hands off to your team and keeps the conversation in the file. Have your procedure validated with your legal advisor.

Emails, text messages and upselling

Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP) governs commercial electronic messages: consent, identification of the sender, unsubscribe. Neo sends renewal reminders and offers only according to your rules and your consents, with a way to unsubscribe. Have your legal advisor validate which messages require consent.