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Orvel agents · Hotels, inns and campgrounds

Alma, Orvel AI agentAlma,
the AI agent for hotels, inns and campgrounds.

Answers booking requests day and night, sends availability and encourages direct booking, reminds guests before arrival, asks for a review after the stay and re-engages past guests before the season. It hands off for groups, complaints and sensitive cases.

What Alma handles

01

Booking requests

02

Direct booking

03

Before arrival

04

Post-stay reviews

05

Off-season

Guardrails

  • Confirms no rate or booking outside your rules.
  • Never rules on whether your property complies (classification, taxes, permits).
  • Hands off to a human for a group, a complaint or a sensitive case.

Anything that leaves the company (email, payment, publication) goes through your approval.

A typical day

Saturday night, reception is closed. A couple with a dog asks for a room for next week. Alma asks the questions: dates, number of guests, type of unit. According to your rules, she checks your availability and your pet policy, then sends the rate and your cancellation terms. She offers to book directly with you. The record is created in your CRM: dates, guests, unit, booking source, conversation. Your team validates the booking and the deposit according to your rules. Alma sends the confirmation. The guest receives the arrival time, parking and access details by text. A neutral review request goes to the guest, with no benefit promised in exchange.

Trade rules in Quebec, followed by Alma

Registration with the CITQ

Tourist accommodation offered for payment must generally be registered with the Corporation de l'industrie touristique du Québec (CITQ, Quebec's tourism industry corporation), which issues an attestation or a registration number; municipal authorization may also be required. The rules vary by type of establishment. Validate your situation directly with the CITQ. Alma gives no opinion on this subject.

Registration number in your listings

According to Quebec City, provincial regulations provide that the registration number must be displayed in view of guests and appear in listings and on web platforms. Check with the CITQ what applies to your establishment; Alma reuses your listings as you approve them.

Accommodation tax, GST and QST

An accommodation tax applies to overnight stays at covered establishments, in participating regions, and Revenu Québec describes how it is collected, including when a platform collects it. GST (TPS) and QST (TVQ) also apply. Alma does not calculate any tax on its own initiative: it uses the rates you have set. Have the details validated by Revenu Québec or your accountant.

Consent to commercial messages

Off-season offers, newsletters and follow-ups with former guests are commercial messages: consent, identification of the establishment and unsubscribe are required by Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP). Alma sends them only to guests who have consented.

Personal information and reviews

Stay dates, family composition and accessibility or allergy needs are personal information protected by Quebec's Law 25: only what the stay requires is collected. For reviews, Google's rules prohibit offering an incentive in exchange for a review or soliciting only positive reviews: Alma's request is neutral and sent to everyone.

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

Get started

Free 7-day trial on Orvel AI, or Alma set up for your business with Zenitech.

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Other Orvel agents

Guides for hotels, inns and campgrounds

Alma across North America

Questions

Is Alma a fit for hotels, inns and campgrounds in your area?

Answers booking requests day and night, sends availability and encourages direct booking, reminds guests before arrival, asks for a review after the stay and re-engages past guests before the season. It hands off for groups, complaints and sensitive cases.

Can an AI really help hotels, inns and campgrounds?

Saturday night, reception is closed. A couple with a dog asks for a room for next week. Alma asks the questions: dates, number of guests, type of unit. According to your rules, she checks your availability and your pet policy, then sends the rate and your cancellation terms. She offers to book directly with you. The record is created in your CRM: dates, guests, unit, booking source, conversation. Your team validates the booking and the deposit according to your rules. Alma sends the confirmation. The guest receives the arrival time, parking and access details by text. A neutral review request goes to the guest, with no benefit promised in exchange.

Does Alma act without my approval?

No. To send, pay or publish, Orvel asks for your approval. Confirms no rate or booking outside your rules.

How much does an AI agent for hotels, inns and campgrounds cost in North America?

Free 7-day trial on Orvel AI, then plans from CAD 19/month (taxes extra). An agent configured for your trade is quoted with Zenitech.

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A Zenitech expert will call you back within 24 hours to see what Orvel can do in your day. No obligation.

Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6