Remy,
the AI agent for moving, transport and towing.

Quote requests

Quote by text

Date booking

Day-before reminder

Towing and roadside 24/7

Commercial moving messages: consent and unsubscribe

Commercial electronic messages require consent, identification of the sender and unsubscribe (CASL/LCAP, Canada's Anti-Spam Legislation, Loi canadienne anti-pourriel). In Orvel: Seasonal reminders and campaigns are sent only to customers who have consented, with an unsubscribe link; confirmations and reminders for a requested service follow the customer's request. Official source: https://crtc.gc.ca/fra/internet/anti.htm

Personal information of moving customers: Quebec's Law 25

Personal information (home addresses, schedules, access, keys) is protected by Quebec's Law 25. In Orvel: Address fields are marked sensitive; access is limited to the people who need it; deletion on request. Official source: https://www.cai.gouv.qc.ca/protection-renseignements-personnels/

Price, dates and addresses agreed in writing before the move

The price, the date, the addresses and what is included must be clearly agreed in writing before moving day, and the agreed price must not change without the customer's agreement (to be validated by your legal advisor). In Orvel: Structured written quote and a “Date confirmed” step with written confirmation; the agent gives no firm price without your estimate. Official source: https://www.opc.gouv.qc.ca/

Mover's insurance and coverage limits

The business's insurance coverage and its limits (for example a limit per kilo transported) must be explained to the customer; the exact wording comes from your policy and your contract (to be validated). In Orvel: “Declared value” field; the agent uses only the text you provide and hands off any question about coverage or damage. Official source: https://www.caaquebec.com/fr/conseils/demenager/pour-un-demenagement-reussi

Transport for others: Commission des transports du Québec

Depending on the vehicles used (weight, transport for others), registration or a permit with the Commission des transports du Québec (CTQ, Quebec's transportation commission) may be required: to be confirmed for your fleet. In Orvel: Registration number and renewal deadlines to keep in your business notes; the agent states nothing on this subject to the customer. Official source: https://www.ctq.gouv.qc.ca/

Towing and roadside assistance: requirements to be verified

Towing and roadside assistance may have their own requirements (to be verified); in case of danger on the road, the customer is directed to 911. In Orvel: The agent collects the address, the vehicle and the situation, then hands off to the on-call dispatcher, without promising a time or a rate.