Victor,
the AI agent for sales and commercial teams.

Qualification

Follow-ups

Meetings

Pipeline

Consent before any commercial message

A commercial electronic message requires the recipient's consent (express, or implied in specific cases such as an existing business relationship) under Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP). In Orvel: The consent field is mandatory before an email sequence; the CRM blocks sending without valid consent and keeps proof of it. Official source: https://laws-lois.justice.gc.ca/fra/lois/E-1.6/

Identify the sender of every commercial message

Every commercial message must identify the sender and provide their contact details. In Orvel: Each template automatically adds the business name and contact details in the signature. Official source: https://crtc.gc.ca/fra/com500/guide.htm

Simple and fast unsubscribe

A simple, free unsubscribe mechanism is mandatory, and the request must be processed no later than 10 business days. In Orvel: Every message carries an unsubscribe link; a request removes the account from mailings and records it in the register. Official source: https://crtc.gc.ca/fra/com500/guide.htm

Expiry of implied consent

Implied consent based on a business relationship expires (for example 2 years after a purchase, 6 months after an inquiry); the sender bears the burden of proving consent. In Orvel: The CRM calculates the consent expiry date and alerts you before it arrives. Official source: https://fightspam.gc.ca/eic/site/030.nsf/fra/h_00000.html

Quebec's Law 25: protecting prospects' information

Quebec's Law 25 requires the business to protect personal information, to designate a person in charge and to keep a register of confidentiality incidents. In Orvel: Access log for files, export and deletion of a contact on request, reminder of the person in charge of protection. Official source: https://www.cai.gouv.qc.ca/entreprises/

Commercial offers in French in Quebec

Commercial offers and documents intended for customers in Quebec must be available in French, according to the Charter of the French Language (Charte de la langue française). In Orvel: Templates are in French by default and the account's language is noted in the file. Official source: https://www.oqlf.gouv.qc.ca/