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OPC permit for travel agencies

In Quebec, a travel agency must hold a permit from Quebec's consumer protection office (Office de la protection du consommateur, OPC) and provide a security bond. In Orvel: Reminder to display the permit number in emails and proposals, and to renew the permit before it expires. Official source: https://www.opc.gouv.qc.ca

Travel customers compensation fund (FICAV)

Customers of a licensed agency are protected by the Travel Customers Compensation Fund (Fonds d'indemnisation des clients des agents de voyages, FICAV), financed by a contribution from travellers on the price of services; buying directly from a supplier or from a business without a permit is not covered. In Orvel: FICAV contribution field to be confirmed on the invoice and mention of the fund in the proposal. Official source: https://www.protegez-vous.ca/loisirs-et-famille/voyage-annulation-ficav

Regulation respecting travel agents

The rules of Quebec's consumer protection office (Office de la protection du consommateur, OPC) for travel agents (Règlement sur les agents de voyages, chapter A-10, r. 1) govern the obligations of advisors, including training and contracts. In Orvel: The CRM keeps the history of proposals, confirmations and invoices for each file so you can respond to a customer or to the OPC. Official source: https://www.legisquebec.gouv.qc.ca/fr/document/rc/A-10,%20r.%201

Travel emails and texts: Canada's anti-spam law

Commercial emails or text messages must comply with Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP): consent, identification of the sender and unsubscribe. In Orvel: Campaigns are sent only to contacts whose consent is recorded, with an unsubscribe link. Official source: https://fightspam.gc.ca/eic/site/030.nsf/fra/accueil

Passports and personal information: Quebec's Law 25

Personal information (passport, date of birth, preferences) is protected by Quebec's Law 25: collect only what is necessary and secure the data. In Orvel: Only the passport expiry date is recorded, never its number, and access is kept restricted to the team.

Government of Canada travel advisories

The Government of Canada publishes travel advisories by destination; the FICAV may cover certain cancellations based on these advisories. In Orvel: Reminder to check the official advisory before the proposal and before departure. Official source: https://voyage.gc.ca/voyager/avertissements