Trade rules · Hotels, inns and campgrounds

Personal information and reviews

Quebec trade rule for hotels, inns and campgrounds.

The rule

Stay dates, family composition and accessibility or allergy needs are personal information protected by Quebec's Law 25: only what the stay requires is collected. For reviews, Google's rules prohibit offering an incentive in exchange for a review or soliciting only positive reviews: Alma's request is neutral and sent to everyone.

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

How Alma helps

Booking requests
Direct booking
Before arrival
Post-stay reviews
Off-season

Answers booking requests day and night, sends availability and encourages direct booking, reminds guests before arrival, asks for a review after the stay and re-engages past guests before the season. It hands off for groups, complaints and sensitive cases.

Other trade rules followed by Alma

This rule, region by region

Get started

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Questions

Personal information and reviews — what does it mean?

Does Alma apply this rule automatically?

Alma follows your templates and rules and shows you the result for approval. Confirms no rate or booking outside your rules.

Is this legal advice?

No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.

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Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6