Text messages, personal information and reviews
Quebec trade rule for garages and auto repair, applicable throughout the Côte-Nord region.
The rule
The estimate requested by the customer and the “vehicle ready” notice do not require prior consent (Canada's Anti-Spam Legislation, Loi canadienne anti-pourriel, CASL/LCAP, art. 6(6)a) and b)); neither does warranty, recall or safety information about a service the customer has obtained (art. 6(6)c)). A promotion requires express or implied consent (art. 10(9)a)). Rex collects only what the appointment needs (Quebec's Law 25, art. 5). For reviews, Google's rules prohibit offering an incentive in exchange for a review or soliciting positive reviews selectively, and the Competition Bureau (Bureau de la concurrence) reminds businesses that an employee who posts a review must disclose their connection to the business.
Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.
How Rex helps
- Appointments
- Tires
- Estimates
- Vehicle ready
Books service appointments, sends reminders such as tire changes and maintenance, texts estimates and tells the customer when the vehicle is ready.
Other trade rules followed by Rex
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Questions
Text messages, personal information and reviews — what does it mean?
The estimate requested by the customer and the “vehicle ready” notice do not require prior consent (Canada's Anti-Spam Legislation, Loi canadienne anti-pourriel, CASL/LCAP, art. 6(6)a) and b)); neither does warranty, recall or safety information about a service the customer has obtained (art. 6(6)c)). A promotion requires express or implied consent (art. 10(9)a)). Rex collects only what the appointment needs (Quebec's Law 25, art. 5). For reviews, Google's rules prohibit offering an incentive in exchange for a review or soliciting positive reviews selectively, and the Competition Bureau (Bureau de la concurrence) reminds businesses that an employee who posts a review must disclose their connection to the business.
Does Rex apply this rule automatically?
Rex follows your templates and rules and shows you the result for approval. Never makes a mechanical diagnosis.
Is this legal advice?
No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.
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