Trade rules · Boutiques and retail shops

Zoé, Orvel AI agentCustomer list and dates to remind

Quebec trade rule for boutiques and retail shops, applicable throughout the Capitale-Nationale region.

The rule

Quebec's Law 25: Your customers' names, delivery addresses and birthdays are personal information, protected by the Act respecting the protection of personal information in the private sector (Loi sur la protection des renseignements personnels dans le secteur privé, Law 25). Collect only what serves the order or the reminder the customer accepted, limit access and delete on request. In the CRM, the address and the dates to remind are marked sensitive.

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

How Zoé helps

  • Common questions
  • Special and custom orders
  • Big holidays
  • Loyal customers
  • Gift cards and online sales

Answers your shop's customers day and night, takes special and custom orders, reminds you of occasions not to miss such as Valentine's Day, Mother's Day, Christmas and weddings, follows up with loyal customers, sells your gift cards and asks for a review after purchase.

Questions

Customer list and dates to remind — what does it mean?

Quebec's Law 25: Your customers' names, delivery addresses and birthdays are personal information, protected by the Act respecting the protection of personal information in the private sector (Loi sur la protection des renseignements personnels dans le secteur privé, Law 25). Collect only what serves the order or the reminder the customer accepted, limit access and delete on request. In the CRM, the address and the dates to remind are marked sensitive.

Does Zoé apply this rule automatically?

Zoé follows your templates and rules and shows you the result for approval. Never guarantees that an item is in stock.

Is this legal advice?

No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.

Take action

Let's talk for 15 minutes?

A Zenitech expert will call you back within 24 hours to see what Orvel can do in your day. No obligation.

Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6