Customer reviews
Quebec trade rule for boutiques and retail shops, applicable throughout Laval.
The rule
Google's rules prohibit offering an incentive in exchange for a review or soliciting only positive reviews: Zoé sends the same review request to all customers, after delivery. The Competition Bureau (Bureau de la concurrence) reminds businesses that an employee who posts a review must disclose their connection to the business.
Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.
How Zoé helps
- Common questions
- Special and custom orders
- Big holidays
- Loyal customers
- Gift cards and online sales
Answers your shop's customers day and night, takes special and custom orders, reminds you of occasions not to miss such as Valentine's Day, Mother's Day, Christmas and weddings, follows up with loyal customers, sells your gift cards and asks for a review after purchase.
Other trade rules followed by Zoé
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Questions
Customer reviews — what does it mean?
Google's rules prohibit offering an incentive in exchange for a review or soliciting only positive reviews: Zoé sends the same review request to all customers, after delivery. The Competition Bureau (Bureau de la concurrence) reminds businesses that an employee who posts a review must disclose their connection to the business.
Does Zoé apply this rule automatically?
Zoé follows your templates and rules and shows you the result for approval. Never guarantees that an item is in stock.
Is this legal advice?
No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.
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