Unplanned work
Quebec trade rule for garages and auto repair, applicable throughout the Saguenay–Lac-Saint-Jean region.
The rule
the customer's express authorization: The accepted estimate also binds the garage: no additional charges for the planned repair (art. 171). An unplanned repair requires the consumer's express authorization; an oral authorization must be recorded on the estimate with the date, the time, the name of the person and, where applicable, the telephone number dialled (art. 172). Rex records each approval with the conversation in the CRM, but never adds work: your advisor obtains the authorization.
Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.
How Rex helps
- Appointments
- Tires
- Estimates
- Vehicle ready
Books service appointments, sends reminders such as tire changes and maintenance, texts estimates and tells the customer when the vehicle is ready.
Rex in the cities of the Saguenay–Lac-Saint-Jean region
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Questions
Unplanned work — what does it mean?
the customer's express authorization: The accepted estimate also binds the garage: no additional charges for the planned repair (art. 171). An unplanned repair requires the consumer's express authorization; an oral authorization must be recorded on the estimate with the date, the time, the name of the person and, where applicable, the telephone number dialled (art. 172). Rex records each approval with the conversation in the CRM, but never adds work: your advisor obtains the authorization.
Does Rex apply this rule automatically?
Rex follows your templates and rules and shows you the result for approval. Never makes a mechanical diagnosis.
Is this legal advice?
No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.
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