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Trade rules · Garages and auto repair

Rex, Orvel AI agentText messages, personal information and reviews

Quebec trade rule for garages and auto repair.

The rule

The estimate requested by the customer and the “vehicle ready” notice do not require prior consent (Canada's Anti-Spam Legislation, Loi canadienne anti-pourriel, CASL/LCAP, art. 6(6)a) and b)); neither does warranty, recall or safety information about a service the customer has obtained (art. 6(6)c)). A promotion requires express or implied consent (art. 10(9)a)). Rex collects only what the appointment needs (Quebec's Law 25, art. 5). For reviews, Google's rules prohibit offering an incentive in exchange for a review or soliciting positive reviews selectively, and the Competition Bureau (Bureau de la concurrence) reminds businesses that an employee who posts a review must disclose their connection to the business.

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

How Rex helps

  • Appointments
  • Tires
  • Estimates
  • Vehicle ready

Books service appointments, sends reminders such as tire changes and maintenance, texts estimates and tells the customer when the vehicle is ready.

Other trade rules followed by Rex

This rule, region by region

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Questions

Text messages, personal information and reviews — what does it mean?

The estimate requested by the customer and the “vehicle ready” notice do not require prior consent (Canada's Anti-Spam Legislation, Loi canadienne anti-pourriel, CASL/LCAP, art. 6(6)a) and b)); neither does warranty, recall or safety information about a service the customer has obtained (art. 6(6)c)). A promotion requires express or implied consent (art. 10(9)a)). Rex collects only what the appointment needs (Quebec's Law 25, art. 5). For reviews, Google's rules prohibit offering an incentive in exchange for a review or soliciting positive reviews selectively, and the Competition Bureau (Bureau de la concurrence) reminds businesses that an employee who posts a review must disclose their connection to the business.

Does Rex apply this rule automatically?

Rex follows your templates and rules and shows you the result for approval. Never makes a mechanical diagnosis.

Is this legal advice?

No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.

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Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6