Help and FAQ
Need a person? Write to [email protected] or call 581-748-7017. Tell us the email of your Orvel account: it helps us answer faster.
Your account
How do I create an account?
Go to orvel-ai.com/en-signup, enter your first name, your email and a password. Your 7-day free trial starts right away, no credit card needed.
I forgot my password
On the sign-in page, click “Forgot password?” (« Mot de passe oublié ? ») and enter your email. You get a link to choose a new one. Nothing received? Check your junk folder, then write to us.
How do I change my password?
In Orvel, open “My profile” (« Mon profil », the person icon at the top), then “Change my password” (« Changer mon mot de passe »).
How do I delete my account?
“My profile” → “Delete my account” (« Supprimer mon compte »). Your account, profile, memories and conversations are erased for good, and removed from backups within 8 days. If you have a paid plan, it ends with the account.
Free trial and plans
What does the free trial include?
7 days of full access, no credit card. The end date is shown in “My profile” → “My plan” (« Mon forfait »). When the trial ends, choose a plan to keep using Orvel.
How much do the plans cost?
- Essential: $19 CAD per month ($21.85 with taxes)
- Pro: $119 CAD per month ($136.82 with taxes)
- Business: $219 CAD per month ($251.80 with taxes)
The details of each plan are on the Plans page. Own an Orvel PC? Orvel AI is already included in your machine: no plan needed.
How do I pay?
Through a secure ZeniPay payment link, in Canadian dollars. Your plan is active as soon as the payment is confirmed, for 30 days.
Does my plan renew by itself?
No, not for now: nothing is charged automatically. In the last 7 days of your month, Orvel warns you and a “Renew 1 month” button appears in “My profile” → “My plan”. Remaining days are kept: renewing early loses you nothing.
How do I cancel?
There is nothing to cancel: if you do not renew, your plan simply ends on the date shown in “My plan”. No fees.
What are the daily limits?
Each plan has a number of messages, images, documents and videos per day (see Plans). What you have used today is shown in “My plan”. The counter resets every day.
Your data
Where are my conversations kept?
Your account, profile, memories and conversations are kept in Quebec, on a server run by Zenitech. The photos, videos and documents you create stay on your device. We do not sell your information and we do not use your conversations to train AI models. Full details: privacy policy (in French).
How do I get everything Orvel knows about me?
“My profile” → “My data” (« Mes données ») → “Download my data” (profile, memories, conversations). To remove one specific memory, go to “My memories” (« Mes souvenirs »), just above.
Orvel gave me a wrong answer
An AI can be wrong: double-check anything important. Orvel does not replace a doctor, a lawyer or an accountant. In an emergency, call 911; for a health question in Quebec, Info-Santé 811.
Orvel Meet (O’Meet)
Does my client need to install anything?
No. They receive a link, click it, and join the room from their browser, no account needed.
How long is the invitation link valid?
Up to 2 hours after the meeting.
Who sends the invitation?
You do. Orvel only sends the invitation email or text when you click the button. You can also copy the link and send it yourself.
Where do I find the meeting summary?
Orvel writes it at the end of the meeting, ready for you to review. For service details, see the O’Meet page.
The Orvel PC
Orders, delivery and questions about the machine: see the Orvel PC page.