Trade rules · Hotels, inns and campgrounds

Alma, Orvel AI agentConsent to commercial messages

Quebec trade rule for hotels, inns and campgrounds, applicable throughout the Montérégie region.

The rule

Off-season offers, newsletters and follow-ups with former guests are commercial messages: consent, identification of the establishment and unsubscribe are required by Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP). Alma sends them only to guests who have consented.

Information about Quebec rules, not legal advice. Check with your professional order, advisor or the official source.

How Alma helps

  • Booking requests
  • Direct booking
  • Before arrival
  • Post-stay reviews
  • Off-season

Answers booking requests day and night, sends availability and encourages direct booking, reminds guests before arrival, asks for a review after the stay and re-engages past guests before the season. It hands off for groups, complaints and sensitive cases.

Questions

Consent to commercial messages — what does it mean?

Off-season offers, newsletters and follow-ups with former guests are commercial messages: consent, identification of the establishment and unsubscribe are required by Canada's Anti-Spam Legislation (Loi canadienne anti-pourriel, CASL/LCAP). Alma sends them only to guests who have consented.

Does Alma apply this rule automatically?

Alma follows your templates and rules and shows you the result for approval. Confirms no rate or booking outside your rules.

Is this legal advice?

No. This is general information about Quebec rules. Always check with your professional order, advisor or the official source.

Take action

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Phone · 581 748-7017Head office · 895, rue Raoul-Jobin, Québec (Québec) G1N 1S6